Riverblade believe that the quality and ease of use of our support is every bit as important as that of the product itself. Feedback from customers helps us immeasurably in improving our products, so why erect a fence and make it hard for customers with a problem to tell us about it?
As such, all Riverblade licences include complimentary email support at no cost. There are no per-incident support fees or complex or fiddly ticketing systems to deal with - you can simply email us directly.
All enquiries are handled on a priority basis, and although we aim to respond to queries within one working day, in all but the most complex queries you can expect a far quicker response (as some of our existing customers can no doubt testify!).
If you have a query, please feel free to contact us directly at firstname.lastname@example.org and we will do whatever we can to answer it to your satisfaction. Similarly, if you have any suggestions for additional features or other changes which you feel would improve the product, we would be very interested to hear them.
We try to produce updates as often as we reasonably can, so please visit the Riverblade website at http://www.riverblade.co.uk/products/visual_lint for the latest information before contacting us with a bug report. You may find that the bug you're about to report has already been fixed.
Bug fixes and product updates are available in new builds of our products available for download from this website. Hence, before contacting us for a support enquiry, we recommend that you first check whether the issue in question has already been resolved in the latest build of the product in question. Some products include automatic update notifications, which can make this process rather straightforward.
Product updates may also include support for new versions of supported development environments (e.g. Microsoft Visual Studio) or associated products (e.g. the Intel C++ Compiler).
With non-subscription licences minor upgrades (e.g. v3.0 to v3.5) are free of charge; however an upgrade licence will be required for major upgrades (e.g. v2.0 to v3.0 or v2.5 to v3.0). By contrast subscription licences include support for new major versions at no additional cost.
Finally, if you want to be kept up to date with current developments in our products we recommend that you consider subscribing to the corresponding mailing list (there is one available for each of our products) or our blog. Our founder Anna also posts updates on Twitter.