Riverblade develop, supply and support developer tools ("Products") which are downloaded and installed by end-users, primarily (but not exclusively) in corporate environments. Associated with our Products are optional subscription services ("Services") such as floating licence and priority support subscriptions.
Our Products do not require an internet connection in order to function, but additional capabilities (e.g. display of recent blogposts from our Blog and automated licence key updates) are available if a connection is available.
Before we get into the detail, rest assured that we take your privacy seriously - we collect only the data we need to support our products, and no more.
If you have any queries about the personal data (e.g. email addresses) we hold or how we use it, please Contact Us and we'll be happy to help.
Lawful Basis for Processing Your Data
In certain jurisdictions the processing of your Personal Data is lawful only if it is permitted under data protection legislation. In this case, the lawful basis for each of our processing activities (unless an exemption applies) is summarised below:
Information We Collect
When you interact with us through our website or via the Products or Services, we may collect information from you.
We collect such information when you voluntarily provide such information, such as when you purchase a licence key or subscription Service for a Product.
The information we collect may include but not be limited to (for example) your name, organisation (if applicable), email address and IP address. More details are given below.
When you visit our website, it will record details of your visit (for example IP address, pages visited and browser) in the form of website logs, for example:
Historic logfiles are regularly purged from the webserver. For analytics purposes we maintain copies of historic logfiles in our archival backups.
As part of our marketing operations we maintain lists of opt-in email subscribers (e.g. beta testers or product support mailing lists).
The data on these lists is held entirely for the purpose of keeping our customers informed about our products, and will not under any circumstances be shared with any third party. You can request removal from our mailing lists at any time, and we will always honour such requests.
Needless to say we do not buy lists of email addresses or add email addresses to our mailing lists without explicit consent.
Any email addresses which bounce are removed from our mailing list. In accordance with EU privacy regulations we will periodically ask you to confirm your consent to remain on any mailing lists your email address is subscribed to.
Online Store and Ordering of Services
When you place an order with Share-It we receive a notification which includes details of your name, email address, organization etc. as well as details of licences for the Products or Services purchased and any associated licence key data.
This notification does not include details of credit card numbers, credentials or other payment details you may provide while placing an order. We do not hold credit card or payment information.
If you place an order with us directly, we will provide you with the details needed to make the associated payment by electronic transfer. In such cases the only payment details we see are those on our bank statements.
When an order is placed with our online store, we receive a notification from our online merchant which describes the transaction and gives details of the product purchased, customer, payment method etc.
This data is used solely for the purposes of customer support, and will not be shared with third party organisations under any circumstances. Although we are notified of the payment method used for each order (e.g. Credit Card or Purchase Order) this data does not include credit card details etc.
Details of orders placed either via our Online Store or directly are entered into a secure customer database which is used for support purposes (e.g. to advise you of which licence keys you hold and which versions of our Products they are suitable for, should you write to us to ask for that information).
If also goes without saying that if you send any files to us in order to facilitate a support enquiry regarding one of our Products we will not share that information with third parties under any circumstances.
In order for our business to operate effectively we use a few cookies on our website. Most of these cookies are temporary in nature and used to manage user logins etc. Other cookies are slightly longer lived and some may expire after a year or more. All the cookies we use are used to facilitate the effective and correct functioning of this website, and not for other purposes.
In addition to the above mentioned activities we also use some third party cookies from other organisations, such as:
Any data we collect using cookies cannot identify you by name or by physical address, and cannot also be used to track you from our website to any other website. Our sales and marketing team use this data to track customer visitor trends on a month to month basis.
We do not operate any other business on the internet or share this data with any other business, and it is not possible to use the aggregate data we collect to match your visit to our website with a corresponding visit to another website. For example, if you visit a competing vendor's website before or after visiting our website we will have no knowledge of such action.
Further information about the procedure to follow in order to disable cookies can be found in the help for your web browser.
Product Analytics and Automated Updates
Our Products may periodically connect to our website to determine if there is an update available for the current Product or licence key. This is used to automatically (for example) automatically deploy new licence keys to subscription customers.
When doing so a small subset of identifiable information (including properties such as timestamp, IP address, product version, licence key and operating system name) will be transmitted in encrypted form to the Riverblade website. Personal details such as user names, email addresses etc. are not sent.
In addition to deploying product and licence key updates, we use this information to improve our support of the product and our customers by (for example) being able to determine whether any of them are likely to need to use our software with old operating systems.
UNDER NO CIRCUMSTANCES will we this mechanism to transmit user credentials or sensitive information such as details of source code, projects etc. to us.
Where Information is Processed
The Company is based in the United Kingdom. No matter where you are located, you consent to the processing and transferring of your information in and to the U.K. and other countries. The laws of the U.K. and other countries governing data collection and use may not be as comprehensive or protective as the laws of the country where you live.
Our Use of Your Information
For instance, if you contact us by email, we will use the information you provide to answer your question or resolve your problem. Also, if you provide information in order to obtain access to the Services, we will use your information to provide you with access to such services and to monitor your use of such services.
The Company may also use your information collected through the Services to help us improve the content and functionality of the Services, to better understand our users and to improve the Services. The Company may use this information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to "opt-out" of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
Legal Bases for Handling of Your Personal Data
The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose your personal data. To the extent those laws apply, our legal grounds are as follows:
Disclosure of Your Information
We are not in the business of selling your information, and consider it to be a vital part of our relationship with you. There are, however, certain circumstances in which we may need share your information with certain third parties, as described below:
If you provide us with ideas for new Products or modifications to existing Products, and other unsolicited submissions (collectively, "Unsolicited Information"), it shall be deemed to be non-confidential.
We shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.
Any supporting files or personal information provided by you in support of such ideas are however not considered to be Unsolicited Information and we will not share them without your explicit consent.
We generally retain personal data for so long as it may be relevant to the purposes identified within this policy. To dispose of personal data, we may anonymise it, delete it or take other appropriate steps. Data may persist in copies made for backup and business continuity purposes for a longer period.
We take reasonable steps to protect the information provided by you from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via email.
Your Data Rights and Choices
We believe that users should be treated equally no matter where they are, and we want to ensure that we treat your data with the respect it deserves.
If you think the data we hold may be incorrect or out of date (e.g. your email address for a mailing list subscription may have changed), please write to us and let us know and we will be happy to update your details.
You can also unsubscribe from our mailing list emails by clicking the corresponding "unsubscribe" link.
Individuals in the European Economic Area, Canada, Costa Rica and some other jurisdictions outside the United States have certain legal rights to obtain confirmation of whether we hold personal data about them, to access personal data we hold about them (including, in some cases, in portable form), and to obtain its correction, update, amendment or deletion in appropriate circumstances.
They may also object to our uses or disclosures of personal data, to request a restriction on its processing, or withdraw any consent, though such actions typically will not have retroactive effect. They also will not affect our ability to continue processing data in lawful ways.